Frequently Asked Questions
Everything you need to know about KuKirin electric scooters, shipping, and support.
What is the average shipping time for a KuKirin scooter?
Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes 3-7 business days via our local warehouse network.
Do KuKirin scooters come with a warranty?
Yes, all our electric scooters come with a 12-month limited warranty covering the motor, battery, and controller against manufacturing defects.
Are the scooters waterproof for riding in the rain?
Our scooters have an IP54 water resistance rating, meaning they are protected against light splashes and dust. However, we do not recommend riding in heavy rain or through deep puddles to avoid water damage.
What is your return policy if I am not satisfied?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and structured installment plans through Klarna or Affirm.
How do I find replacement parts for my scooter?
We stock a full range of original spare parts, including tires, brake pads, and batteries, directly on our website under the 'Accessories' section.